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If you are unable to attend your appointment, please change or cancel it as early as possible. You can cancel your appointment online, in the OmaSilmä app, by phone or by contacting your local Silmäasema clinic. If you booked your appointment online, you can also change it on the My appointments page by signing in with strong authentication.
If you booked your appointment online, you can change it on the My bookings page using strong identification. Sign in using your online banking credentials or Mobile ID and select a new appointment time that suits you.
For any other changes to your appointment, please call our customer service on 010 190 200 (mobile/local network charge).
Please note that changes to appointments cannot be made by email.
You can cancel your appointment online using either your booking number or strong identification. You can find your booking number in your booking confirmation. You can also cancel your appointment in the OmaSilmä app, by calling our customer service or by contacting the relevant Silmäasema location.
Please note that you cannot cancel your appointment by replying to the booking confirmation or by sending a text message to the customer service or Silmäasema location phone number.
If you need to cancel an eye surgery appointment, please call our customer service on 010 190 200 (mobile/local network charge).
Please remember to cancel your appointment at least 24 hours before your scheduled visit. If you cancel less than 24 hours before your appointment or do not attend, you may be charged a cancellation fee. For surgery services, the cancellation fee is 50% of the price of the booked service
View, change or cancel appointments you have booked online on the My bookings page using strong identification.