Login
How can we help?
On this page, you will find answers to the most common questions and instructions for using our services. Many services are available online at your convenience.
Our customer service team will assist you in all matters related to Silmäasema.
Email: asiakaspalvelu@silmaasema.fi
Please note that appointments cannot be booked or rescheduled by email.
We usually respond to messages within two business days.
Phone: 010 190 200 (mobile/local network charge). Open Mon–Fri 8 am–6 pm, Sat 9 am–4 pm.
We record calls to ensure quality.
You can ask our AI chat questions at any time. It answers the most common questions in English. Open the AI chat in the bottom right-hand corner of the page.
You can easily book, reschedule or cancel your appointment online.
Your customer information can be found conveniently in the OmaSilmä app (in Finnish).
In OmaSilmä, you can:
You can also view your health information in the MyKanta service or request it through a patient information request. When logged in to the online store, you will find prescriptions for glasses and contact lenses, and your personal information. Some of the services are available in Finnish only.
Log in to the online store account with your online banking credentials or your email address (which is also your username).
You can find your prescriptions for glasses and contact lenses in your online store account.
When logged in, you can place individual product orders or set up a recurring subscription for contact lenses. Please contact our customer service for more information about the subscription.
The online store is currently only available in Finnish.
You can order sunglasses, contact lenses and contact lens accessories, eyecare products, or accessories for glasses and sunglasses in the online store. You can also buy gift cards for Silmäasema stores.
We do not sell glasses in our online store.
You will receive an order confirmation by email. If you cannot find the confirmation, check the spam folder.
The delivery time for products in stock is usually 1–3 working days. Delivery times for products ordered from the supplier vary from 5 to 35 days, depending on the product. The delivery time is displayed when you move the selected products into the shopping cart.
You can track your order with your Posti or Pakettipiste tracking ID.
Uncollected orders from the online store will be returned to our warehouse. They are treated as returns, and we deduct the shipping costs from the price.
We do not deliver online orders abroad.
You can pay by card, online bank transfer, Klarna invoice, MobilePay or Apple/Google Pay. With your S-Etukortti, you earn Bonus on your purchases.
If you are unable to select an invoice as your payment method, please contact Klarna’s customer service directly.
Products purchased from the online store can be returned within 14 days, provided they are in unopened and saleable packaging. Smart glasses cannot be returned if the package has been opened. Other sunglasses can be tried on, but they must be returned in their original packaging. Gift cards are non-refundable.
We do not exchange products. Please return the items according to the return instructions and place a new order in the online store or in-store.
Refunds will be issued to the original payment method once the returned product has arrived at our warehouse. You will see your refund within 14 days.
Use the shipping list you received with your order as a return form. Circle the items to be returned on the list and include the list in the return package. If you do not have the shipping list, print a new return form.
Pack the product and attach the return label provided with the package over the original shipping label. If no return label is included, deliver the package to a Posti service point and mark it as a return for the “Silmäasema” contract (contract ID 644695).
The product should be returned in its package to a Posti letterbox or Posti service point.
The product should be returned in its package to a Pakettipiste locker. More detailed return instructions can be found here.
The product should be returned in its package to a Posti service point or a Pakettiautomaatti. More detailed return instructions can be found here.
In the event of a complaint, please contact our customer service directly.
Silmäasema has more than 160 stores and 19 eye hospitals across Finland. You can easily find all our locations, contact information and opening hours on our location page.
If you are considering eye surgery you can get started easily with a free surgery assessment.
During a surgery assessment, we will:
You will:
A surgery assessment doesn’t commit you to any further treatment. If you decide that eye surgery isn’t right for you, we will be happy to help you improve your vision in another way.
The assessment takes about 15–30 minutes and can be completed either in-store or by phone. If you book a phone appointment, one of our eyecare professionals will call you at the scheduled time. You can book a phone appointment for any location.
In Silmäasema stores, you will find a wide range of glasses frames and sunglasses, as well as contact lenses and accessories. Explore the selection in our online store and try them on virtually. In the online store, you can also see the current in-store availability for the products.
The delivery time for glasses and sunglasses is usually about 3 weeks. We will notify you by text message when your glasses are ready.
When you collect your glasses, please bring a valid form of identification. Passports, identity cards, driving licences and Kela cards are accepted as proof of identity.
We recommend that you collect the glasses yourself to ensure that they fit. Glasses can also be collected by another person with a power of attorney.
You cannot track the delivery of your glasses. You can enquire about the delivery time directly from the store where the glasses were purchased. Contact information for stores can be found on our store pages.
Non-prescription sunglasses purchased in the store are not returnable.
The product warranty covers defects in the material or manufacture of glasses and sunglasses for two years from the date of purchase.
Our 100-day satisfaction guarantee ensures that you are satisfied with your choice. If you are not completely satisfied with your new glasses, they can be exchanged for another product under the satisfaction guarantee. If necessary, we will also examine your vision again.
For cancellations, non-collection or returns of made-to-order products, we charge a 30% cancellation fee based on the order value. We primarily aim to repair defective products or to replace them with fault-free ones.
At all Silmäasema locations, you can pay with the following payment methods:
With S-Etukortti, you earn Bonus on product purchases and optometrist services. At Silmäasema eye hospitals, you earn Bonus for private eye surgery with your S-Etukortti when you pay for your treatment at the time of your visit. Bonus is earned for up to €500 per eye, and up to €1,000 for surgery on both eyes.
At Silmäasema, you will find eye examinations, ophthalmologist services and eye surgery all under the same roof.
We also serve corporate customers. When you need protective glasses with prescriptions, occupational glasses for screen work or tailored vision tests for different work tasks, please contact tyonakopalvelut@silmaasema.fi.
If you have received a referral to a public eye hospital or eyecare facility, please see the contact details and instructions here (in Finnish).